Shipping Policy

Last Updated: September 28, 2026

Welcome to ModernLoom. We are committed to making your shopping experience simple, secure, and convenient. This Shipping Policy explains how we process and deliver your orders placed through modernloom.shop.

1. Shipping Coverage

We currently offer delivery across Pakistan through trusted courier partners.

Delivery availability may vary for certain remote or restricted areas depending on courier service coverage.

2. Order Processing

Orders are normally processed within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next available business day.

During promotional campaigns, sales, or periods of high order volume, processing may take additional time.

3. Delivery Time

Standard delivery generally takes approximately 3–6 business days after dispatch.

Delivery times may vary depending on:

• Your delivery location

• Courier availability

• Weather conditions

• Public holidays

• High order volumes

• Unforeseen logistical delays

• Remote-area delivery requirements

Delivery times are estimates and are not guaranteed.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your order.

If a promotional offer includes free shipping, the applicable terms of that promotion will apply.

5. Order Tracking

Once your order has been dispatched, you may receive tracking information through the contact details provided at checkout.

Please allow some time for the tracking information to become active after the parcel has been handed over to the courier.

6. Accurate Shipping Information

Customers are responsible for providing a complete and accurate:

• Full name

• Delivery address

• City

• Postal code, where applicable

• Active phone number

ModernLoom cannot be held responsible for delivery delays, failed delivery attempts, or returned parcels caused by incorrect or incomplete information.

If you need to change your shipping information, please contact us as soon as possible. Changes may not be possible after an order has been dispatched.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number.

We will work with the courier to investigate the shipment and provide you with the available information.

Please note that courier delays may occasionally occur due to circumstances outside ModernLoom's control.

8. Damaged Packages

If your package arrives visibly damaged or tampered with, please take clear photographs or videos of the package before opening it, where possible.

If the product inside is damaged, incorrect, or defective, contact us as soon as possible with:

• Order number

• Clear photos/videos of the product

• Photos of the packaging

• Shipping label

Our team will review the issue and assist according to our Return & Refund Policy.

9. Undelivered or Refused Orders

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal of delivery, or repeated failed delivery attempts, the parcel may be returned to ModernLoom.

Additional shipping charges may apply if the customer requests the order to be re-shipped.

10. International Shipping

At this time, ModernLoom primarily ships within Pakistan.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, and delivery timelines will be communicated before or during checkout.

11. Contact Us

If you have any questions about your order or delivery, please contact ModernLoom through the contact information provided on our website.

Website: modernloom.shop

We appreciate your trust in ModernLoom and thank you for shopping with us.